Refund & Returns Policy

Introduction

Welcome to Zawya-Art.com (the “Website”). This Refunds and Returns Policy outlines the terms and conditions for refunds and returns of digital products purchased from Zawya (“we”, “us”, “our”). We aim to provide a fair and transparent process for all our customers. If you have any questions or concerns about this policy, please contact us using the information provided below.

Contact Information

For any questions or concerns regarding our refunds and returns policy, please contact us at:

Effective Date

This Refunds and Returns Policy is effective as of June 6, 2024.

Digital Products

Nature of Digital Products

Our digital products include 3D design services for product designers. As digital products are intangible and non-returnable, our refund policy reflects the unique nature of these products.

Refund Conditions

Eligibility for Refunds

Refunds for digital products may be issued under the following conditions:

  • Non-Delivery of Product: If the digital product was not delivered to you due to issues on our end.
  • Download Issues: If you experience technical problems preventing you from downloading the product, and our support team is unable to resolve the issue.
  • Product Not as Described: If the digital product significantly differs from its description on our Website.
  • Defects: If there are defects or errors in the digital product that prevent its proper use.

Ineligible Refunds

Refunds will not be issued in the following cases:

  • Change of Mind: If you no longer want the product after purchase.
  • Lack of Expertise: If you are unable to use the product due to lack of expertise.
  • Custom Orders: If the product is a custom order created specifically for you and meets the agreed-upon specifications.

Refund Process

How to Initiate a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to feras2000mm@gmail.com with the subject line “Refund Request” and include your order number, the product purchased, and the reason for the refund request.
  2. Review and Response: Our support team will review your request and respond within 5 business days to confirm the eligibility of your refund request.
  3. Refund Approval: If your refund request is approved, we will process your refund within 7 business days of approval. The refund will be issued to the original payment method used during the purchase.

Fees and Costs

We do not charge any fees for processing refund requests. However, please note that any transaction fees charged by your bank or payment processor may not be refundable.

Customer Support

For assistance with any issues related to your digital products, including download problems or technical support, please contact our customer support team:

Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about our refund and return processes.

Summary

We strive to ensure that our customers are satisfied with their purchases. Our Refunds and Returns Policy is designed to be fair and transparent, providing a clear process for handling refunds and returns of digital products. If you have any questions or need further assistance, please do not hesitate to contact us at feras2000mm@gmail.com.

Thank you for choosing Zawya-Art.com. We appreciate your business and are committed to providing you with high-quality digital products and excellent customer service.